Our Return Policy

Effective Date: June 14, 2023

At Liberty Lane Films, LLC, we value your satisfaction with our products. We understand that sometimes you may need to return an item, and we are here to assist you. Please take a moment to familiarize yourself with our return policy to ensure a hassle-free experience.

Eligibility for Returns

  1. All sales on this website are final at the time of purchase.

  2. Orders may be canceled within 24 hours of making their purchase on the website.

  3. We accept exchanges of defective or damaged merchandise within 48 hours from the date of delivery and other services, and we require proof of damage in the form of photographs of the condition of the shipping package and/or merchandise.

  4. We require proof of purchase, such as an order number or receipt, to process a return or exchange.

  5. We reserve the exclusive right not to accept returns at the sole discretion of Liberty Lane Films, its employees or agents.

Contact Us First

  1. Before initiating a return, we kindly ask you to reach out to our customer support team. They will guide you through the process and provide you with a return authorization if applicable.

  2. Contacting us beforehand allows us to understand your specific situation and find the best solution for you.

Exceptions

  1. Certain items, such as gift cards, film project investments, are not eligible for return.

  2. Personalized or custom-made products cannot be returned unless they arrive damaged or defective.

Return Shipping

  1. If the return is approved, we will provide you with instructions on how to ship the item back to us.

  2. Please note that you will be responsible for the cost of return shipping, unless the return is due to our error or a defective product.

Refunds and Store Credit

  1. Once we receive and inspect the returned item, we will notify you about the status of your refund or store credit.

  2. Refunds will be issued in the original form of payment used for the purchase, or as store credit if preferred.

  3. Store credit can be used towards future purchases and will be valid for 180 days from the date of issue.

We genuinely want you to be satisfied with your shopping experience at Liberty Lane Films, LLC. If you have any questions or concerns about our return policy, please don't hesitate to reach out to our friendly customer support team. We're here to assist you every step of the way.

Thank you for choosing Liberty Lane Films.